Director of Constituent and Community Services
Department: Constituent and Community Services
Reports To: Senior Program Officer for Supportive Services
Status: Full-time, exempt
About the Constituent and Community Services Department: The Constituent and Community Services Department serves as one of the main points of entry for older adults interested in DOROT programs. The department’s outstanding social work team conducts psycho-social in-home assessments and reassessments of seniors who wish to participate in programming that welcomes staff or volunteers into their homes and interviews perspective volunteers for at-home services. This is a newly reorganized department that includes a robust portfolio of aging services including Friendly Visiting, Kosher Meals at Home, Case Assistance, Information & Referral and our Door to Door Travel Companion program. The department is poised to expand further in response to evolving strategic direction and new programmatic opportunities.
Position Summary: DOROT is seeking a strategic and visionary social services director who is poised to review, enhance and oversee our client centered programs. This astute leader will be responsible for adding a layer of dynamic oversight, refining administrative procedures and organizational policies based upon best clinical practices, and being a creative thought leader for programs being expanded or launched within the Department portfolio. The ideal candidate will have a proven track record with a range of aging programs, analytical acumen and can demonstrate knowledge and experience in successfully guiding departments through transformational growth.
Primary Responsibilities: The Director will manage and lead an experienced, high-performing and multi-faceted staff of 25, building on personnel and programmatic strengths and positioning the department for advancement.
Required Qualifications: The successful candidate will be a versatile professional who can move easily between and balance a range of responsibilities. They are a strong program director who can manage multiple high-priority projects simultaneously and deliver high quality services.
- Provide overall leadership to the department and expert clinical supervision to 3 LMSW Managers who combined oversee 22 social work and direct service staff.
- Supervise Managers, Social Workers and other agency staff with expert direct practice acumen, sound clinical judgement and a keen understanding of DOROT’s role with constituents and in the community.
- Recommend and implement new clinical policies, procedures and protocols based upon best practices and clinical standards of excellence.
- Be an innovative leader for program expansion within the department’s portfolio and respond to aging trends and funding opportunities with strategic vision and expert program planning abilities; this includes but it not limited to deliverables outlined within DOROT’s exciting five-year Strategic Plan.
- Assess program deliverables and service outcomes through a data driven lens working in partnership with the Senior Management Team and Program Impact and Evaluation department; refine impact measures, create logic models and utilize survey results to inform and improve programming.
- As part of the Director Leadership Team, work interdepartmentally and collaboratively with other Directors on a variety of projects that range from programmatic improvements and marketing and communication strategies to working with the Development team on funding reports and new proposals to addressing Human Resources matters.
- Oversee the collection of participant data and program metrics in DOROT’s client database (Salesforce based), ensuring that tracking systems, protocols and current technologies are efficient and effective.
- Oversee a budget of approximately $1.7 Million, representing a variety of distinct programs that are tracked and monitored separately.
- Establish and maintain supportive and mutually beneficial relationships with other community and elder service organizations.
- Represent DOROT at professional conferences and in the media upon request.
- LCSW (SIFI required), with knowledge of DSM-V.
- Ten years of experience in elder-specific direct practice clinical supervision and knowledge of the field of non-profit management.
- A commitment to working with older adults and caregivers with an appreciation for the importance of intergenerational programming.
- Experience leading a large staff team, building their skills and capacities and promoting best practice operational standards.
- Demonstrated success with project management and program development.
- Passion for and demonstrated success in delivering programs and information to groups in creative and engaging formats.
- Outstanding organizational and relationship building skills.
- Ability to juggle multiple projects and balance competing priorities.
- Passion, warmth and sensitivity for DOROT’s constituents and mission.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively.
- Availability to work occasional evening and weekend hours for programs and presentations and approximately six Sundays a year for Package Deliveries and other activities.
- Strong proficiency with database/information management systems and Microsoft Office programs required.