Department: Constituent and Community Services
Reports To: Manager, Door to Door
Status: Full-time, non-exempt
About Door to Door: Since 1996, DOROT’s Door to Door (“DtoD”) program has helped seniors extend their ability to live safely at home by providing trained professional Travel Companions to accompany them to medical and other appointments, and to shop for or with them. Door to Door Travel Companions ensure that homebound older adults are able to travel to the doctor, pick up prescriptions, shop for groceries, and manage health-related and other essential appointments. When seniors are unable to travel with support, Travel Companions also run errands on their behalf. Travel Companions provide a bridge of access to services that support older adults in their day to day functioning in the community, maintaining independence and autonomy.
Position Summary: The Program Assistant is a new position that will support major growth of Door to Door this year. S/he will work with the Program Administrator to support day-to-day operations of the program. This includes responding to older adults’ requests for appointments and coordinating Travel Companion schedules. The ideal candidate has experience with older adults, excellent customer service and verbal communication skills and has a track record of creative problem solving under pressure.
Scheduling - Schedule Travel Companions to accompany older adults to medical appointments and for shopping trips. Respond to a high volume of phone requests for appointments. Maintain Travel Companions’ calendars to reflect current schedule.
Trouble-shooting - Problem solve when issues arise with Travel Companions and clients, such as making last minute calendar changes, arranging transportation, and facilitating communication between involved parties. This may include making changes to the schedule before/after office hours.
Record keeping - Maintain and track client participation information using the agency’s data management system (Salesforce platform).
Back-up Travel Companion - Fill in for absent Travel Companions on an as-needed, emergency basis.
Perform other duties as assigned - Provide support to DOROT’s other departments and programs as requested.
- Bachelor’s degree
- Comfort and ease with older adults
- Familiarity with New York City geography and transportation
- Excellent administrative and organizational skills with the ability to multi-task, prioritize, and be detail-oriented
- Strong verbal and written communication skills
- Ability to work both independently and collaboratively with team members
- Availability to work approximately between 5-10 Sundays per year for special events and Package Deliveries
- Advanced knowledge of Microsoft Office 2010 required, experience with Salesforce a plus.